Kanye West Stole his glasses from Saved By the Bell. Was just watching a little Saved By the Bell Last night and realized Kanye totally stole these glasses from them.
I'm a great believer in luck, and I find the harder I work, the more I have of it.
Sunday, May 10, 2009
Thursday, May 7, 2009
iPhone Frustration Day 3
Thank you for your patience! An AT&T sales representative will be with you shortly.
You are now chatting with John , an AT&T sales representative.
John : Welcome to AT&T online Sales support. How may I assist you with placing your order today?
Will: Hello John, I am attempting to place my order and the Credit Card keeps getting bounced back as not accepted. I called my Credit Card company and they say that ATT is requesting authorization for ZERO dollars so that is why it is being rejected.
Will: I am attempting to order a new iPhone and plan, and it says Total Due Today would be $175.16
John : Hi William, your order $175.16. Was your credit card's billing address the same as the one you entered?
Will: Yes, and I double checked that as well to make sure that they are the same now
Will: Discover says they are receivinng the request and that everything on that end looks fine, but the authorization request is for $0 so it is bouncing
John : Have you ordered any iPhones before online from AT&T?
Will: no
Will: I have attempted to twice in the past couple days but have had no success
Will: Because I was first informed that I need to have the billing and shipping address be the same, so I needed to change my billing address to be where I am currently living
Will: So I went through that and got that all settled, and now it's being rejected for this
John : I would recommend visiting a store for the purchase or calling 866-246-4852 for sales. Sorry we can not place the orders. Sorry for the inconvenience.
Will: Oook the whole reason I want to order online is to get the refurbished phone discount, but this process has turned out very frustrating
John : Sorry, we have no control over the orders. I would recommend calling 866-246-4852 for phones sales to see what they can do.
Will: They informed me they have no control over internet orders and to use this Chat help for internet orders
John : Sorry, we can not place orders, just chat. There is not a way for me to make the order go through. You will have to order another way.
Wednesday, May 6, 2009
iPhone Saga Day 1
So I had finally made up my mind, after talking to a few good friends, and realizing that I spend a lot of the day away from home, I decided that I was going to make the leap and finally get an iPhone.
This would mean canceling my Verizon plan a year early ($100) penalty, but for the discount 16 GB iPhone, I was ready to make the plunge. So I went through all the stages of getting my other line transferred over, ordered the phone had it all processed. Then I print out the confirmation, and they are shipping it to my billing address back home in Utah, not ok. So I call them immediately figuring should be easy to just change the address before they actually ship it. Ohhh was I wrong.
'Sir I'm sorry you placed the order electronically there is nothing I can do to the order.' Really mam, there has to be something you can do I have just placed this order through you and it can not have been sent off already, and if you're telling me it has been, then I need you to call FedEx or whoever you ship through and inform them you need to change the address on a package you are shipping.
This goes on for over a half hour, we call FedEx, apparently Apple has a "Do not let them change address" clause or something so that people can't steal iPhone's being sent out. We call back to their shipping department, their warehouse(twice) to get the tracking numbers and everything attempting to figure a way to send it to the proper address.
Finally, I decide I know of a way to keep it from shipping it to the wrong address.
I will cancel my order, so I did, it actually went down a lot easier than I anticipated. You know when you call the cable company and attempt to cancel you're given the 6th degree interview of who and why and what, well Apple just said that's fine and cancelled the order.
So my attempt at saying I just want to cancel and figuring that would really spring this Customer Service lady into action was a complete failure as I underestimated her "I don't give a crap about you" mentality.
So now I am in limbo as to what to do, attempt to order again, or punish Apple for it's poor service day 1... Currently it stands at punish stage, but dang those iPhone's sure look nice and fun.